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DNA (Dynamic Network Automation) is the Hyper Automation platform, developed by Robot ICT company, that helps IT & Telco organizations, no matter the size of the network or infrastructure, no matter the type of industry to automateand orchestrate any operational or engineering process, without the need for any coding skills, thanks to the low-code / no-code features.

Create intelligent automated workflows to manage your processes: event, incident, configuration, compliancy, change, problem & patch management, all browser-based. Connect it to any portal, customer or vendor. Integrate it with any CRM, CMDB or NMS solution.

DNA is 100% vendor agnostic.

DNA provides a single source of truth for all your assets, by integrating it with various CMDBs or using the auto discovery feature. Use intelligent grouping of your assets in a fully dynamic way and integrate them within your workflows. Existing modules within the DNA eco-system can be used within the unlimited amount of workflows, or create your own modules using any common scripting language. Use DNA as the single, central place for anyone to quickly and easily perform any network related activity, ensuring correct access controls, logging and compliancy.

Enable your clients to increase their self-help capabilities by integrating workflows through an API to your client facing portal, reducing time spend on customers' requests and reducing delivery time. Provision and Activate services on demand and following standard configuration templates & protocols. Trigger workflows based on Event or Problem Management to resolve incidents as fast as possible or before they happen, or connect them via API's.

Not Limited

While our DNA platform primarily helps network and IT organizations, the reality is that it's not limited to this. Document processing, such as invoices, pictures, bill of materials and many other types of documents could be processed. Therefor the DNA platform can be used in almost all industries, and is already used by companies in the Telecommunications, Transport, Finance, HR and Manufacturing industries.

How DNA helps

Many routine activities on your infrastructure should be automated, with the flexibility of the process you designed. Drive agility, security, operational efficiency and compliance across your physical and virtual-defined infrastructure.

Intelligent solution	Quick & Easy	All Connected	User Experience
DNA is an intelligent infrastructure configuration and automation solution that enables a high level of autonomous operations. Providing a single pane of glass for customers, managers and engineering teams.	Any DNA user, internal or external, can troubleshoot, configure, provision, deprovision any piece of the infrastructure using predefined modules and workflows. Our proven native backend is lightning fast, easy to expand and can perform activities across thousands of devices in no time.	Use existing modules or import your own scripts. Build your vendor independent automation workflows in minutes and execute them in whichever way you want. Provide access to every component, module and workflow on a system, user or user group level.	DNA reduces the time and mistakes of changing or fixing infrastructure components, while providing a transparent overview to your end clients. Your clients can even perform their own activities without the need for your intervention.

Modules & Workflows

DNA provides a growing collection of modules related to different technologies. These modules can be used within any workflow representing an automated process or human activity. There are many ways to trigger these workflows, both manually, fully automated, scheduled, event driven or through API’s.

Dashboards

DNA can show you different Dashboards for different user groups.

Customers can have a self-help portal to get a service overview, make changes they want themselves and if needed even order new things.

Engineers can run more complex workflows, see queues with actionable items and use their dashboard to assist them in more complex tasks.

Managers can see statistics and high level performance metrices.

Product Components

Inventory	Scheduler	Event-driven Automation	Modules & Workflows	Self-help Portal	Rest API
Automatically discover assets within your infrastructure. Manage any CMDB type of data based on provided credentials.	Schedule workflows to automatically run at any given time and use the results for easy to understand follow up activities withyour operational or engineering teams.	Exercise complete authority over any system on-prem, in the cloud, and across the network - with event-driven IT orchestrationand automation.	Use Modules from the Catalog in a larger Workflow, and build your manual process into a fully automated activity	Enable your end clients via a self service portal, which reduces costs, increases sales, increases the customer experience and satisfaction.	Allows easy automation & integration with any other system across the IT stack. CRM, CMDB, Password Manager, LDAP, ...

Areas where DNA can help:

1. Increase Customer Satisfaction - By increasing self-help for customer, they can perform any activity on demand, without the need for a human to be involved.
2. Reduces OPEX - With DNA you can improve service levels and run higher customer activities while reducing your operational staffing costs.
3. Increases Revenue - Increasing your Sales with delivering your products or services to your customers faster, connecting it with all your internal systems.
4. Reduces Errors - DNA ensures that tasks are not forgotten or run out of sequence by correct data input, eliminating errors and increases reliability.
5. Increases Performance - DNA automates and integrates all your existing systems 24/7 which increases the performance of your Company
6. Increases Efficiency - Automate all your processes at the speed of light and improve Time-to-Market and Communication within your business and customers

Typical Customer‘s problems

As a customer I love DNA because:

„We often want to make minor changes to our devices, updating the configuration for example. I don't want to raise a ticket and wait for the support team to get to it“  - With DNA customers can make any predefined changes via a customer dashboard and many other things.

As a Operations Manager I need the following:

„When a customer is emailing our support asking to investigate why a service is no longer reachable, I want DNA to automatically create a ticket in our Service Now CRM system, verify the status and health of the service, check the capacity and simulate any potential issues. Within seconds.“

As a manager I want to have oversight:

„As a company we are investing a lot of time into making our processs quicker, better and automated. I need a single live view.“ - Within DNA there are dashboards that can show you time and cost savings based on any module or workflow you are running and also other useful insights.

As a budget holder I prefer DNA because:

„It can scale with the size of my company. I only pay for what I really need without the need to commit myself to a long-term solution.“ - DNA allows you to choose the features you want, because it's extremely modular. It also scales up or down based on the size of your network and infrastructure.